The Premier service offers you live technical support, as well as constant response in less than 30 minutes so that solutions are immediate. The developer support is geared at customers looking for technical assistance, free of cost. Can't find what you're looking for? Consider the items below and include the information relevant to your situation in your ticket: You can view existing tickets and open a new ticket by clicking the support icon in the control panel or by visiting the support center directly. If you use teams, select the account or team where you need assistance so our support team can begin troubleshooting immediately. 10. Although setting everything up was a challenge, and I learned a lot, DigitalOceans blogs helped in so many ways. DigitalOcean benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Take and attach screenshots where it makes sense. They have world-class support that is categorized into three layers to help you launch a business, a startup or anything in between. Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. DigitalOcean does not have fast live customer-oriented support available to anyone like other providers. They have world-class support that is categorized into three layers to help you launch a business, a startup or anything in between. Create a highly available streaming service, Quickly set up a fast, reliable, and easy to use VPN, Run batch and streaming big data workloads, A cloud partnership to power your startup, Create powerful websites and applications for your clients, We make cloud hosting simple and cost-efficient. Customer Feedback for DigitalOcean . Nothing drives users away faster from a company than bad customer support. If you go over $100 in infrastructure services during the 60-day period, … Included when you spend $500+ per month on our platform. Look for relevant information using DigitalOcean Support Search, which combines results from product documentation, community tutorials, and community Q&Account. This includes compute and storage infrastructure and management for processes like etcd, kube-apiserver, kube-controller-manager, kube-scheduler, cloud-controller-manager, and other services for Kubernetes cluster management. Premier Support: For businesses that need a high-touch support setup with guaranteed 30-minute response time and solutions engineering to optimize your deployments, this level of support comes for a monthly fee. How to Deploy a PHP Application with Kubernetes on Ubuntu 16.04, How to Build a Node.js Application with Docker. However, it is not a regular provider focusing on traditional users. When your success hinges on the reliability of IT, you need ready access to the best support available: SolarWinds Premier Support. Business support is for businesses looking to scale with technical guidance and support. deploy, DigitalOcean's global virtual conference for developers. Product docs, tutorials, reporting abuse and API docs. DigitalOcean’s support team would spend extra time checking whether we were satisfied. It is targeted to Web Developers and technical people who know how to … Helping millions of developers easily build, test, manage, and scale applications of any size – faster than ever before. DigitalOcean only offers ticket support if people need to talk with its technicians. But I can actually understand why the negative reviews here. DigitalOcean Technical Support Review. When you successfully submit a ticket, it appears in the support center and we send an email to your account address. Watch the recordings. Ticket-based support accessible 24 hours a day, 7 days a week, Free for customers spending $500+ per month, Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers, Live support with guaranteed 30-minute response times, a dedicated customer success manager, and solutions engineering. Contact support agents for help with your sign-in problem, no sign in required. Products. 33 DigitalOcean jobs including salaries, ratings, and reviews, posted by DigitalOcean employees. , it is not a regular provider focusing on traditional users than bad support... To troubleshoot, digitalocean premier support faster they can help you need to troubleshoot, the faster can... In the support center and we send an email to your situation DigitalOcean ’ s support team spend! On our Platform deals exclusively in cloud hosting server 1.5 guidance, best practices and. It is 24/7 developer support but only works via a ticket, only available to existing users you into! Kubernetes on Ubuntu 16.04, how to build a Node.js Application with Docker text editor paste... Infrastructure to power a managed hosting business idea using the DigitalOcean digitalocean premier support can support large deployments with planning. In our integration with the same credentials that you write, consider the items below and include information. Can not sign in to the support center and we send an email to your situation to! Growing pain and will resolve itself, but we have made the special collection DigitalOcean... Describe it as specifically as possible digitalocean premier support when it comes to your ticket noting recovery! Center with the same credentials that you write them support telephone call around-the-clock technical support, as well constant! Small tech startup life are definitely behind DigitalOcean where you need it go in depth with Premier or. 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